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01Q. How soon can I get my delivery?
02Q. Can I return item back for repair?
03Q. Can I send my purchase as a gift to my friend and not have the price shown on the delivery?
04Q. Can I request a different color to the displayed item?
05Q. Item Availability?
06Q. What Payment methods do you accept?
07Q. Do you charge sales tax?
08Q. How can I track my order?
09Q. How can I modify my order?
10Q. Whom do I contact regarding the website?
11Q. What gift wrap/box services do you offer?
12Q. How do I purchase a Gift Card?
13Q. What is your Return Policy?
14Q. What is a return authorization (RA) number and where do I get it?
15Q. Where should I send my return or exchange?
16Q. How do I make a return or exchange?
17Q. When will my credit card be refunded?
01Q. How soon can I get my delivery?
01A.Depending on your location, it could take 2~7 business days for domestic shipping. Please refer to our shipping policy.
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02Q. Can I return item back for repair?
02A. We do not provide repair service.
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03Q. Can I send my purchase as a gift to my friend and not have the price shown on the delivery?
03A. Yes. We can send the packing list separately to your specified shipping address.
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04Q. Can I request a different color to the displayed item?
04A. No. All items are available only as displayed. Colors or design cannot be substitute from one item to another.
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05Q. Item Availability?
05A. We make every effort to keep sufficient stock of items listed on our site. Occasionally we do sell out of certain products. If we are out of stock on item(s) that you have ordered, they will be reflected on your invoice.
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06Q. What Payment methods do you accept?
06A. We accept only Paypal, Visa, MasterCard, and Discover.
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07Q. Do you charge sales tax?
07A. Tax only applies to California customers.
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08Q. How can I track my order?
08A. You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped.
This confirmation will include the tracking number for your package and a link to www.usps.com or www.ups.com where you may track your delivery.
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09Q. How can I modify my order?
09A. Please be advised that after 24 hours once an order has been placed, we are unable to make any modifications including cancellations.
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10Q. Whom do I contact regarding the website?
10A. info@alljoysupply.com or info@fantasyUdream.com
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11Q. What gift wrap/box services do you offer?
11A. We provide little elegant gift box(es) for all retail orders.
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12Q. How do I purchase a Gift Card?
12A. Currently Gift Card is not available yet.
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13Q. What is your Return Policy?
13A. Returns and exchanges are accepted on defective items that have not been worn or altered and with ALL tags attached. Retail customers may return defective merchandise within 14 days of shipping date. Trade/Wholesale orders can be returned WITH A RETURN AUTHORIZATION NUMBER from us. Please refer to our Return Policy for details.
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14Q. What is a return authorization (RA) number and where do I get it?
14A. The return authorization number certifies your order return.
You may obtain this number via Customer Service email. The RA number needs to be displayed on the returned package.
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15Q. Where should I send my return or exchange?
15A. Please send your return or exchange to:
Alljoy Supply
9830 6th Street, Ste 104
Rancho Cucamonga, CA 91730
USA
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16Q. How do I make a return or exchange?
16A. After obtaining a return authorization number, write the number and date you received the RA number on a the original invoice. Send the merchandise and invoice in original package if possible. Please note that all items for return need to be in their original condition, with original tags/tickets attached; if items have been worn, used or altered, they will not be processed for returns. NO EXCEPTIONS!!!
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17Q. How will my payment be refunded?
17A. Once your package has been received, if the return qualifies for refund, your refund will be processed in the original form of the payment within 3 to 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
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